/* =========================================================================
   ATELIER SAFFRON — Support / Contact Page
   Extends styles.css. Relies on the :root tokens already declared there
   (--sand-light, --terracotta, --indigo, --saffron, --serif, --sans, etc).
   Load this file AFTER styles.css.
   ========================================================================= */

/* -------------------------------------------------------------------------
   Intro strip under the page hero
   ------------------------------------------------------------------------- */
.support-intro { padding: 0 0 5rem; background: var(--sand-light); }
.support-intro-copy {
    max-width: 44rem;
    font-size: clamp(1.15rem, 1.9vw, 1.4rem);
    line-height: 1.75;
    font-weight: 300;
    color: var(--ink-soft);
}
.support-intro-copy em { font-style: italic; color: var(--terracotta); }

/* -------------------------------------------------------------------------
   Contact methods
   ------------------------------------------------------------------------- */
.contact-methods { padding: 0 0 8rem; background: var(--sand-light); }

.contact-grid {
    display: grid;
    grid-template-columns: 1fr;
    gap: 1.5rem;
    margin-top: 3rem;
}
@media (min-width: 640px) { .contact-grid { grid-template-columns: repeat(2, 1fr); } }
@media (min-width: 1100px) { .contact-grid { grid-template-columns: repeat(4, 1fr); } }

.contact-card {
    display: flex;
    flex-direction: column;
    padding: 2.1rem 1.85rem;
    background: #fff;
    border: 1px solid rgba(212, 163, 84, 0.16);
    border-radius: 18px;
    box-shadow: 0 8px 30px rgba(23, 19, 15, 0.04);
    transition: all 450ms var(--ease-out);
}
.contact-card:hover {
    transform: translateY(-6px);
    border-color: var(--saffron);
    box-shadow: 0 20px 50px rgba(23, 19, 15, 0.09);
}

.contact-card-icon {
    width: 46px; height: 46px;
    display: flex; align-items: center; justify-content: center;
    border-radius: 50%;
    color: var(--saffron);
    border: 1px solid rgba(212, 163, 84, 0.4);
    background: rgba(212, 163, 84, 0.06);
    flex-shrink: 0;
}
.contact-card-icon svg { width: 19px; height: 19px; }

.contact-card-eyebrow {
    margin: 1.4rem 0 0;
    font-size: 0.66rem; letter-spacing: 0.16em; text-transform: uppercase;
    color: var(--terracotta); font-weight: 600;
}
.contact-card-title { margin: 0.55rem 0 0; font-weight: 500; font-size: 1.2rem; color: var(--ink-soft); }
.contact-card-detail { margin: 0.85rem 0 0; font-size: 0.98rem; line-height: 1.6; color: var(--ink); font-weight: 500; }
.contact-card-note { margin: 0.5rem 0 0; font-size: 0.82rem; line-height: 1.6; color: #7a6e62; }

.contact-card-link {
    margin-top: 1.4rem;
    display: inline-flex; align-items: center; gap: 0.55rem;
    font-size: 0.68rem; letter-spacing: 0.14em; text-transform: uppercase; font-weight: 600;
    color: var(--indigo);
    border-bottom: 1px solid transparent;
    transition: all 300ms var(--ease-out);
}
.contact-card-link svg { width: 14px; height: 14px; transition: transform 300ms; }
.contact-card-link:hover { color: var(--terracotta); gap: 0.9rem; border-bottom-color: var(--terracotta); }
.contact-card-link:hover svg { transform: translate(2px, -2px); }

/* Showroom addresses row beneath the cards */
.showroom-row {
    display: grid; grid-template-columns: 1fr; gap: 2.5rem;
    margin-top: 4rem; padding-top: 3rem;
    border-top: 1px solid rgba(23, 19, 15, 0.08);
}
@media (min-width: 700px) { .showroom-row { grid-template-columns: repeat(2, 1fr); } }
.showroom-item { display: flex; gap: 1.1rem; }
.showroom-icon { flex-shrink: 0; width: 30px; height: 30px; color: var(--terracotta); }
.showroom-icon svg { width: 100%; height: 100%; }
.showroom-name { margin: 0; font-weight: 600; font-size: 0.95rem; color: var(--ink-soft); }
.showroom-address { margin: 0.5rem 0 0; font-size: 0.88rem; line-height: 1.65; color: #5a4f45; }
.showroom-hours { margin: 0.5rem 0 0; font-size: 0.78rem; color: #9a8d7d; letter-spacing: 0.02em; }

/* -------------------------------------------------------------------------
   Concierge — "Write to the Atelier" live chat panel
   ------------------------------------------------------------------------- */
.concierge { padding: 8rem 0; background: var(--indigo-dark); position: relative; overflow: hidden; }
.concierge::before {
    content: "";
    position: absolute; inset: 0;
    background-image: radial-gradient(circle at 88% 8%, rgba(212, 163, 84, 0.12), transparent 45%),
    radial-gradient(circle at 6% 92%, rgba(181, 74, 58, 0.14), transparent 50%);
}
.concierge .container { position: relative; z-index: 1; }

.concierge-grid { display: grid; grid-template-columns: 1fr; gap: 3.5rem; align-items: center; }
@media (min-width: 980px) { .concierge-grid { grid-template-columns: 0.85fr 1.15fr; gap: 5rem; } }

.concierge .eyebrow { color: var(--saffron); }
.concierge-title { margin: 1.3rem 0 0; font-weight: 300; font-size: clamp(2rem, 3.4vw, 2.7rem); line-height: 1.18; color: #fff; max-width: 22rem; }
.concierge-title em { font-style: italic; color: var(--saffron); }
.concierge-copy { margin: 1.5rem 0 0; max-width: 26rem; line-height: 1.85; color: rgba(249, 246, 240, 0.65); }

.concierge-availability { display: flex; align-items: center; gap: 0.7rem; margin-top: 2.2rem; }
.pulse-dot { position: relative; width: 9px; height: 9px; border-radius: 50%; background: #6fae7a; flex-shrink: 0; }
.pulse-dot::after {
    content: ""; position: absolute; inset: -6px; border-radius: 50%;
    border: 1px solid #6fae7a; animation: pulseDot 2.2s ease-out infinite;
}
@keyframes pulseDot { 0% { transform: scale(0.6); opacity: 0.9; } 100% { transform: scale(1.9); opacity: 0; } }
.concierge-availability span { font-size: 0.78rem; letter-spacing: 0.04em; color: rgba(249, 246, 240, 0.7); }

/* Chat panel */
.concierge-panel {
    background: rgba(249, 246, 240, 0.98);
    border-radius: 20px;
    overflow: hidden;
    box-shadow: 0 30px 80px rgba(0, 0, 0, 0.35);
    border: 1px solid rgba(212, 163, 84, 0.25);
}
.concierge-top {
    display: flex; align-items: center; gap: 0.9rem;
    padding: 1.25rem 1.5rem;
    border-bottom: 1px solid rgba(23, 19, 15, 0.08);
    background: #fff;
}
.concierge-avatar {
    width: 40px; height: 40px; border-radius: 50%;
    background: var(--indigo-dark); color: var(--saffron);
    display: flex; align-items: center; justify-content: center;
    font-family: var(--serif); font-style: italic; font-size: 1.05rem; flex-shrink: 0;
}
.concierge-who { display: flex; flex-direction: column; gap: 0.15rem; min-width: 0; }
.concierge-name { font-size: 0.92rem; font-weight: 600; color: var(--ink-soft); }
.concierge-status { display: flex; align-items: center; gap: 0.4rem; font-size: 0.72rem; color: #6fae7a; }
.concierge-status .pulse-dot { background: #6fae7a; }
.concierge-status .pulse-dot::after { border-color: #6fae7a; }

.concierge-thread {
    display: flex; flex-direction: column; gap: 0.9rem;
    padding: 1.75rem 1.5rem;
    min-height: 220px;
}
.msg { display: flex; }
.msg-atelier { justify-content: flex-start; }
.msg-guest { justify-content: flex-end; }
.msg-bubble {
    max-width: 78%;
    padding: 0.8rem 1.1rem;
    font-size: 0.9rem;
    line-height: 1.55;
    border-radius: 16px;
}
.msg-atelier .msg-bubble {
    background: #fff;
    border: 1px solid rgba(23, 19, 15, 0.08);
    color: var(--ink-soft);
    border-bottom-left-radius: 4px;
    font-family: var(--serif);
}
.msg-guest .msg-bubble {
    background: var(--indigo-dark);
    color: var(--cream);
    border-bottom-right-radius: 4px;
}
.msg-typing .msg-bubble { display: flex; align-items: center; gap: 0.3rem; padding: 1rem 1.15rem; }
.typing-dot { width: 6px; height: 6px; border-radius: 50%; background: rgba(23,19,15,0.35); animation: typingBounce 1.2s infinite; }
.typing-dot:nth-child(2) { animation-delay: 0.15s; }
.typing-dot:nth-child(3) { animation-delay: 0.3s; }
@keyframes typingBounce { 0%, 60%, 100% { transform: translateY(0); opacity: 0.5; } 30% { transform: translateY(-4px); opacity: 1; } }

.concierge-composer {
    display: flex; align-items: center; gap: 0.75rem;
    padding: 1.1rem 1.25rem;
    border-top: 1px solid rgba(23, 19, 15, 0.08);
    background: #fff;
}
.concierge-input {
    flex: 1;
    border: 1px solid rgba(23, 19, 15, 0.14);
    border-radius: 999px;
    padding: 0.75rem 1.2rem;
    font-family: var(--sans);
    font-size: 0.88rem;
    color: var(--ink);
    background: var(--sand-light);
    transition: border-color 250ms;
}
.concierge-input:focus { outline: none; border-color: var(--saffron); }
.concierge-send {
    flex-shrink: 0; width: 42px; height: 42px; border-radius: 50%;
    display: flex; align-items: center; justify-content: center;
    background: var(--saffron); color: var(--ink); border: none; cursor: pointer;
    transition: all 300ms var(--ease-out);
}
.concierge-send:hover { background: var(--terracotta); color: #fff; transform: scale(1.05); }
.concierge-send svg { width: 17px; height: 17px; }

.concierge-note { margin: 1.1rem 0 0; font-size: 0.74rem; color: rgba(249, 246, 240, 0.45); text-align: center; }

/* -------------------------------------------------------------------------
   Floating chat launcher (site-wide entry point)
   ------------------------------------------------------------------------- */
.chat-fab {
    position: fixed; right: clamp(1.1rem, 3vw, 2.2rem); bottom: clamp(1.1rem, 3vw, 2.2rem);
    z-index: 300;
    width: 60px; height: 60px; border-radius: 50%;
    background: var(--ink); color: var(--saffron);
    border: 1px solid rgba(212, 163, 84, 0.45);
    display: flex; align-items: center; justify-content: center;
    cursor: pointer;
    box-shadow: 0 14px 40px rgba(23, 19, 15, 0.3);
    transition: all 350ms var(--ease-out);
}
.chat-fab:hover { background: var(--saffron); color: var(--ink); transform: translateY(-3px); }
.chat-fab svg { width: 24px; height: 24px; transition: transform 300ms var(--ease-out); }
.chat-fab.is-open svg { transform: rotate(90deg) scale(0.9); }
.chat-fab-dot {
    position: absolute; top: 6px; right: 6px;
    width: 10px; height: 10px; border-radius: 50%;
    background: #6fae7a; border: 2px solid var(--ink);
}
.chat-fab.is-open .chat-fab-dot { display: none; }

.chat-fab-panel {
    position: fixed; right: clamp(1.1rem, 3vw, 2.2rem); bottom: calc(clamp(1.1rem, 3vw, 2.2rem) + 74px);
    z-index: 300;
    width: min(340px, calc(100vw - 2.4rem));
    max-height: 60vh;
    display: flex; flex-direction: column;
    background: #fff;
    border-radius: 18px;
    overflow: hidden;
    box-shadow: 0 30px 80px rgba(23, 19, 15, 0.28);
    border: 1px solid rgba(212, 163, 84, 0.25);
    opacity: 0; visibility: hidden; transform: translateY(16px) scale(0.98);
    transition: all 320ms var(--ease-out);
}
.chat-fab-panel.is-open { opacity: 1; visibility: visible; transform: translateY(0) scale(1); }
.chat-fab-panel .concierge-top { background: var(--sand-light); }
.chat-fab-panel .concierge-thread { padding: 1.4rem 1.25rem; min-height: 140px; max-height: 260px; overflow-y: auto; }
.chat-fab-panel .msg-bubble { max-width: 84%; font-size: 0.86rem; }
.chat-fab-panel .concierge-composer { padding: 0.9rem 1rem; }

@media (max-width: 480px) {
    .chat-fab-panel { right: 1.2rem; left: 1.2rem; width: auto; bottom: 5.4rem; }
}

/* -------------------------------------------------------------------------
   FAQ — Questions for the Atelier
   ------------------------------------------------------------------------- */
.faq { padding: 8rem 0; background: #fff; }
.faq-head { max-width: 34rem; margin-bottom: 3.5rem; }
.faq-title { margin: 1.25rem 0 0; font-weight: 300; font-size: clamp(2rem, 3.4vw, 2.7rem); color: var(--ink-soft); }
.faq-lead { margin: 1.2rem 0 0; color: #5a4f45; line-height: 1.8; }

.faq-list { max-width: 52rem; display: flex; flex-direction: column; }
.faq-item { border-bottom: 1px solid rgba(23, 19, 15, 0.09); }
.faq-item:first-child { border-top: 1px solid rgba(23, 19, 15, 0.09); }

.faq-q {
    width: 100%;
    display: flex; align-items: center; justify-content: space-between; gap: 1.5rem;
    padding: 1.6rem 0.25rem;
    background: transparent; border: none; cursor: pointer;
    text-align: left; font-family: var(--serif);
    font-size: clamp(1.02rem, 1.6vw, 1.2rem);
    font-weight: 400; color: var(--ink-soft);
    transition: color 250ms;
}
.faq-q:hover { color: var(--terracotta); }

.faq-q-icon {
    flex-shrink: 0; width: 30px; height: 30px; border-radius: 50%;
    border: 1px solid rgba(212, 163, 84, 0.5);
    display: flex; align-items: center; justify-content: center;
    color: var(--terracotta);
    position: relative;
    transition: all 350ms var(--ease-out);
}
.faq-q-icon::before, .faq-q-icon::after {
    content: ""; position: absolute; background: currentColor; transition: transform 350ms var(--ease-out);
}
.faq-q-icon::before { width: 11px; height: 1.4px; }
.faq-q-icon::after { width: 1.4px; height: 11px; }
.faq-item.is-open .faq-q-icon { background: var(--terracotta); color: #fff; border-color: var(--terracotta); }
.faq-item.is-open .faq-q-icon::after { transform: scaleY(0); }

.faq-a-wrap { display: grid; grid-template-rows: 0fr; transition: grid-template-rows 420ms var(--ease-out); }
.faq-item.is-open .faq-a-wrap { grid-template-rows: 1fr; }
.faq-a-inner { overflow: hidden; }
.faq-a {
    margin: 0; padding: 0 2.4rem 1.75rem 0.25rem;
    font-size: 0.94rem; line-height: 1.85; color: #5a4f45; max-width: 42rem;
}

/* -------------------------------------------------------------------------
   Written inquiry form
   ------------------------------------------------------------------------- */
.inquiry { padding: 8rem 0; background: var(--sand-mid); }
.inquiry-panel {
    display: grid; grid-template-columns: 1fr; border-radius: 24px; overflow: hidden;
    background: #fff; box-shadow: 0 10px 50px rgba(0, 0, 0, 0.05);
    border: 1px solid rgba(212, 163, 84, 0.16);
}
@media (min-width: 900px) { .inquiry-panel { grid-template-columns: 0.9fr 1.1fr; } }

.inquiry-side {
    background: var(--indigo-dark); color: #fff;
    padding: 3.5rem clamp(2rem, 4vw, 3.5rem);
    display: flex; flex-direction: column; justify-content: center;
    position: relative; overflow: hidden;
}
.inquiry-side::before {
    content: ""; position: absolute; inset: 0;
    background-image: radial-gradient(circle at 12% 88%, rgba(212, 163, 84, 0.16), transparent 55%);
}
.inquiry-side > * { position: relative; z-index: 1; }
.inquiry-side .eyebrow { color: var(--saffron); }
.inquiry-side-title { margin: 1.2rem 0 0; font-weight: 300; font-size: clamp(1.6rem, 2.6vw, 2.1rem); line-height: 1.25; }
.inquiry-side-copy { margin: 1.3rem 0 0; line-height: 1.85; color: rgba(249, 246, 240, 0.7); font-size: 0.94rem; max-width: 22rem; }
.inquiry-side-list { list-style: none; margin: 2.2rem 0 0; padding: 0; display: flex; flex-direction: column; gap: 0.85rem; }
.inquiry-side-list li { display: flex; align-items: baseline; gap: 0.7rem; font-size: 0.86rem; color: rgba(249, 246, 240, 0.75); }
.inquiry-side-list li::before { content: ""; width: 5px; height: 5px; border-radius: 50%; background: var(--saffron); flex-shrink: 0; transform: translateY(-2px); }

.inquiry-form { padding: 3.5rem clamp(2rem, 4vw, 3.5rem); }
.form-row { display: grid; grid-template-columns: 1fr; gap: 1.1rem; margin-bottom: 1.1rem; }
@media (min-width: 560px) { .form-row-2 { grid-template-columns: 1fr 1fr; } }

.form-field { display: flex; flex-direction: column; gap: 0.5rem; }
.form-field label {
    font-size: 0.66rem; letter-spacing: 0.14em; text-transform: uppercase; font-weight: 600;
    color: var(--terracotta);
}
.form-field input, .form-field select, .form-field textarea {
    width: 100%;
    font-family: var(--sans);
    font-size: 0.92rem;
    padding: 0.85rem 1rem;
    border: 1px solid rgba(23, 19, 15, 0.14);
    border-radius: 10px;
    background: var(--sand-light);
    color: var(--ink);
    resize: vertical;
    transition: border-color 250ms;
}
.form-field input:focus, .form-field select:focus, .form-field textarea:focus { outline: none; border-color: var(--saffron); }
.form-field select { appearance: none; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23b54a3a' stroke-width='1.8'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 0.9rem center; background-size: 16px; }

.inquiry-submit { margin-top: 0.5rem; width: 100%; justify-content: center; }
.inquiry-form-note { margin: 1rem 0 0; font-size: 0.76rem; color: #9a8d7d; text-align: center; }
.inquiry-confirm {
    display: none; align-items: center; gap: 0.9rem;
    padding: 1.3rem 1.4rem; margin-top: 1.2rem;
    background: rgba(111, 174, 122, 0.1); border: 1px solid rgba(111, 174, 122, 0.35);
    border-radius: 12px; color: #3f6a49; font-size: 0.88rem;
}
.inquiry-confirm.is-visible { display: flex; }
.inquiry-confirm svg { width: 20px; height: 20px; flex-shrink: 0; }

@media (max-width: 767px) {
    .concierge-thread { min-height: 160px; }
    .inquiry-side { padding: 2.75rem 1.75rem; }
    .inquiry-form { padding: 2.75rem 1.75rem; }
}